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The tools and methods of capturing knowledge from customers : Empirical investigation. / Plyasunov, Nikita; Kudryavtsev, Dmitry; Kokoulina, Liudmila.

Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017. Institute of Electrical and Electronics Engineers Inc., 2017. p. 1099-1107 8104690.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review

Harvard

Plyasunov, N, Kudryavtsev, D & Kokoulina, L 2017, The tools and methods of capturing knowledge from customers: Empirical investigation. in Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017., 8104690, Institute of Electrical and Electronics Engineers Inc., pp. 1099-1107, 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017, Prague, Czech Republic, 3/09/17. https://doi.org/10.15439/2017F72

APA

Plyasunov, N., Kudryavtsev, D., & Kokoulina, L. (2017). The tools and methods of capturing knowledge from customers: Empirical investigation. In Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017 (pp. 1099-1107). [8104690] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.15439/2017F72

Vancouver

Plyasunov N, Kudryavtsev D, Kokoulina L. The tools and methods of capturing knowledge from customers: Empirical investigation. In Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017. Institute of Electrical and Electronics Engineers Inc. 2017. p. 1099-1107. 8104690 https://doi.org/10.15439/2017F72

Author

Plyasunov, Nikita ; Kudryavtsev, Dmitry ; Kokoulina, Liudmila. / The tools and methods of capturing knowledge from customers : Empirical investigation. Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017. Institute of Electrical and Electronics Engineers Inc., 2017. pp. 1099-1107

BibTeX

@inproceedings{10283df3e34549fe9ee66edb7dfd5da5,
title = "The tools and methods of capturing knowledge from customers: Empirical investigation",
abstract = "The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors using case studies from electrotechnical and software development industries, thus, the corresponding decision tree was suggested.",
keywords = "decision trees, information systems, knowledge management, SCOPUS, WOS, SCOPUS, WOS",
author = "Nikita Plyasunov and Dmitry Kudryavtsev and Liudmila Kokoulina",
note = "Plyasunov, N. The tools and methods of capturing knowledge from customers: Empirical investigation / N. Plyasunov, D. Kudryavtsev, L. Kokoulina // Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017. – Prague, 2017. – P. 1099-1107.; 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017 ; Conference date: 03-09-2017 Through 06-09-2017",
year = "2017",
month = nov,
day = "10",
doi = "10.15439/2017F72",
language = "English",
pages = "1099--1107",
booktitle = "Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
address = "United States",

}

RIS

TY - GEN

T1 - The tools and methods of capturing knowledge from customers

T2 - 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017

AU - Plyasunov, Nikita

AU - Kudryavtsev, Dmitry

AU - Kokoulina, Liudmila

N1 - Plyasunov, N. The tools and methods of capturing knowledge from customers: Empirical investigation / N. Plyasunov, D. Kudryavtsev, L. Kokoulina // Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017. – Prague, 2017. – P. 1099-1107.

PY - 2017/11/10

Y1 - 2017/11/10

N2 - The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors using case studies from electrotechnical and software development industries, thus, the corresponding decision tree was suggested.

AB - The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors using case studies from electrotechnical and software development industries, thus, the corresponding decision tree was suggested.

KW - decision trees

KW - information systems

KW - knowledge management

KW - SCOPUS

KW - WOS

KW - SCOPUS

KW - WOS

UR - http://www.scopus.com/inward/record.url?scp=85039918298&partnerID=8YFLogxK

U2 - 10.15439/2017F72

DO - 10.15439/2017F72

M3 - Conference contribution

AN - SCOPUS:85039918298

SP - 1099

EP - 1107

BT - Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, FedCSIS 2017

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 3 September 2017 through 6 September 2017

ER -

ID: 32862510