Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review
Innovative Methods of Personnel Management Based on Total Quality Concept. / Skripiuk, Igor; Kaverina, Elena A.
Innovative methods of personnel management based on total quality concept: Human Factors in Complex Technical Systems and Environments, Ergo 2018. Institute of Electrical and Electronics Engineers Inc., 2018. p. 213-216 8443857.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review
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TY - GEN
T1 - Innovative Methods of Personnel Management Based on Total Quality Concept
AU - Skripiuk, Igor
AU - Kaverina, Elena A.
PY - 2018/8/21
Y1 - 2018/8/21
N2 - The article considers the issues of the optimization of the personnel management from the perspective of the quality management system (QMS). The research analyses from the personnel management point the basic principles of Total quality concept, implementation of which allows to increase the effectiveness of the departments in charge of staff training and the effectiveness of the company in general. The article offers the recommendations to identify the resources needed to provide the staff quality, the technology to detect the non-production costs in the personnel' s professional activity, the technique to reveal the source of potential problems that allows to plan the list of actions to prevent the emergence of problems.
AB - The article considers the issues of the optimization of the personnel management from the perspective of the quality management system (QMS). The research analyses from the personnel management point the basic principles of Total quality concept, implementation of which allows to increase the effectiveness of the departments in charge of staff training and the effectiveness of the company in general. The article offers the recommendations to identify the resources needed to provide the staff quality, the technology to detect the non-production costs in the personnel' s professional activity, the technique to reveal the source of potential problems that allows to plan the list of actions to prevent the emergence of problems.
KW - internal customer
KW - PRIDE model
KW - quality 'with a capital letter'
KW - quality assurance costs
KW - quality grid
KW - quality principles
UR - http://www.scopus.com/inward/record.url?scp=85053448764&partnerID=8YFLogxK
U2 - 10.1109/ERGO.2018.8443857
DO - 10.1109/ERGO.2018.8443857
M3 - Conference contribution
AN - SCOPUS:85053448764
SN - 9781538656129
SP - 213
EP - 216
BT - Innovative methods of personnel management based on total quality concept
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 3rd International Conference Ergo: Human Factors in Complex Technical Systems and Environments, Ergo 2018
Y2 - 4 July 2018 through 7 July 2018
ER -
ID: 35249426