TY - GEN

T1 - Modeling logistical problems in the mobile business environment

AU - Okhrin, Irena

AU - Richter, Knut

PY - 2005/1/1

Y1 - 2005/1/1

N2 - In the paper we investigate what impact the deployment of wireless technologies can have on a supplier who manufactures a product and customizes it according to the individual wishes of his customers and how mobile solutions affect the supplier's inventory and transportation decisions. We derive several mathematical models for a special case when the supplier's representative visits each customer to approve his order and then sends all the adjustments of the order via his mobile device to the corporate back-end system. Only after modifications are saved the supplier can start the fulfillment of the customer's order while the agent can visit the next customer. The deployment of mobile solutions allows overlapping the process of visiting the customers and the production or transportation process what improves service quality and increases customer satisfaction.

AB - In the paper we investigate what impact the deployment of wireless technologies can have on a supplier who manufactures a product and customizes it according to the individual wishes of his customers and how mobile solutions affect the supplier's inventory and transportation decisions. We derive several mathematical models for a special case when the supplier's representative visits each customer to approve his order and then sends all the adjustments of the order via his mobile device to the corporate back-end system. Only after modifications are saved the supplier can start the fulfillment of the customer's order while the agent can visit the next customer. The deployment of mobile solutions allows overlapping the process of visiting the customers and the production or transportation process what improves service quality and increases customer satisfaction.

KW - Inventory model

KW - Mobile technology

KW - Transportation model

UR - http://www.scopus.com/inward/record.url?scp=84910623465&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:84910623465

SP - 245

EP - 254

BT - In Memoriam Lilian Barros - Proceedings of the International Conference on Industrial Logistics, ICIL 2005

A2 - Helo, Petri

A2 - Cancela, Hector

A2 - Rubino, Gerardo

A2 - Urquhart, Maria E.

PB - International Centre for Innovation and Industrial Logistics

T2 - 7th International Conference on Industrial Logistics: In Memoriam Lilian Barros, ICIL 2005

Y2 - 14 February 2005 through 18 February 2005

ER -