TY - GEN

T1 - Discourse of Complaining on Social Networks in Russia: Cumulative Opinions vs. Decentering of Institutions

AU - Nigmatullina, Kamilla

AU - Bodrunova, Svetlana S.

AU - Rodossky, Nikolay

AU - Nepiyushchikh, Dmitry

N1 - Nigmatullina, K., Bodrunova, S.S., Rodossky, N., Nepiyushchikh, D. (2023). Discourse of Complaining on Social Networks in Russia: Cumulative Opinions vs. Decentering of Institutions. In: Antonyuk, A., Basov, N. (eds) Networks in the Global World VI. NetGloW 2022. Lecture Notes in Networks and Systems, vol 663. Springer, Cham. https://doi.org/10.1007/978-3-031-29408-2_1

PY - 2023

Y1 - 2023

N2 - Social networks have become a platform for expressing dissatisfaction, support, and social tensions in general. During the pandemic of COVID-19, the audiences’ need to find solutions and answers has put heavy burden on authorities and professional journalists. The study addresses the question of to what extent a social network can provide space for deliberation in tackling social issues that organizes the public dialogue for problem solving. Also, we ask whether traditional media and political actors preserve their important roles as major deliberative actors. For answering these questions, we have conducted three-step research. On the first stage, we qualitatively assessed the complaints and responses to them in media-like accounts on VK.com and Instagram, local media, and official portals, as well as conducted 21 structured interviews to contextualize the practice on online complaining in Russia. Then, we collected user comments to posts that contained complaints from 63 accounts on VK.com in 21 regions of November 2020 and February 2021. Via textual analysis, we defined the dominant topics of complaints and the dominant discourse around complaints, as well as the potential for growth of conflict or possible harmonization of discussions. By expert opinions, local media and authorities react differently to the increase in the intensity of complaints. They feel pressure from the platform audiences to increase their involvement. Despite this, neither the nature of the discussions nor the roles of media and authorities’ accounts help turn the discussions into deliberative spaces. We have discovered an institutional vacuum in the VK.com discussions, as well as nearly complete absence of deliberative discussion patterns. More often, user comments produce cumulative opinion spaces within complaint-containing commenting, quite in opposition to the normative view of deliberation processes on social media. The result of smoothing out emotions is a fragmented, even if intense, discourse where solutions are not discussed.

AB - Social networks have become a platform for expressing dissatisfaction, support, and social tensions in general. During the pandemic of COVID-19, the audiences’ need to find solutions and answers has put heavy burden on authorities and professional journalists. The study addresses the question of to what extent a social network can provide space for deliberation in tackling social issues that organizes the public dialogue for problem solving. Also, we ask whether traditional media and political actors preserve their important roles as major deliberative actors. For answering these questions, we have conducted three-step research. On the first stage, we qualitatively assessed the complaints and responses to them in media-like accounts on VK.com and Instagram, local media, and official portals, as well as conducted 21 structured interviews to contextualize the practice on online complaining in Russia. Then, we collected user comments to posts that contained complaints from 63 accounts on VK.com in 21 regions of November 2020 and February 2021. Via textual analysis, we defined the dominant topics of complaints and the dominant discourse around complaints, as well as the potential for growth of conflict or possible harmonization of discussions. By expert opinions, local media and authorities react differently to the increase in the intensity of complaints. They feel pressure from the platform audiences to increase their involvement. Despite this, neither the nature of the discussions nor the roles of media and authorities’ accounts help turn the discussions into deliberative spaces. We have discovered an institutional vacuum in the VK.com discussions, as well as nearly complete absence of deliberative discussion patterns. More often, user comments produce cumulative opinion spaces within complaint-containing commenting, quite in opposition to the normative view of deliberation processes on social media. The result of smoothing out emotions is a fragmented, even if intense, discourse where solutions are not discussed.

KW - social networks

KW - Complaints

KW - deliberation

KW - cumulative deliberation

KW - Decentering of journalism

KW - Local journalism

KW - VK.com

KW - Social network analysis

KW - Deliberation

KW - Cumulative deliberation

KW - Social networks

UR - https://www.mendeley.com/catalogue/38652cf9-598c-387d-9f0c-8f45471ece16/

U2 - 10.1007/978-3-031-29408-2_1

DO - 10.1007/978-3-031-29408-2_1

M3 - Conference contribution

SN - 978-3-031-29407-5

T3 - Lecture Notes in Networks and Systems

SP - 3

EP - 20

BT - Networks in the Global World VI

PB - Springer Nature

CY - Cham

Y2 - 22 June 2022 through 24 June 2022

ER -