TY - JOUR

T1 - Emotional intelligence and styles of behavior in business communication of middle managers

AU - Гуриева, Светлана Дзахотовна

AU - Юмкина, Екатерина Анатольевна

AU - Кузнецова, Ирина Викторовна

PY - 2018

Y1 - 2018

N2 - The study is devoted to the review of interrelation between preferred styles of behavior in process of business communication and emotional intelligence components of top level managers. We assumed that emotional intelligence, interpersonal part of emotional intelligence and intrapersonal part of emotional intelligence enhance focusing on the process part of business communication and, correspondingly, the preferred behavioral strategy in conflict is collaboration. Works on studying of emotional intelligence by N.A. Marzuki, C.S. Mustaffa, Z. Mat Saad served as the theoretical grounds for this assumption. The selection of the study included 163 persons aged from 22 to 60 y.o. (average age was 36.38 years), including 84 women and 79 men, executives and middle managers at "XXX" company, whose main activity is legal support of business operations. We used the following methods and procedures in our study: Emotional Intelligence ("EQ") Test by N. Hall, Emotional Intelligence ("EmIn") Test by D. Lusin, negotiating style determination procedure, "Your Business Communication Style" test, Thomas' questionnaire and authorial inquiry form. For data processing we used Pearson's rho correlation coefficient and factor analysis (principal component analysis) on the basis of IBM SPSS Statistic software, version 20.0. The study has demonstrated that people primarily focused on the process during business communication have more developed intrapersonal emotional intelligence; those people who are focused on the actions are less prone to control expression of emotions; the nature of interrelations of those persons who prefer to focus on the idea appear completely opposite to those who are focused on people and relations.

AB - The study is devoted to the review of interrelation between preferred styles of behavior in process of business communication and emotional intelligence components of top level managers. We assumed that emotional intelligence, interpersonal part of emotional intelligence and intrapersonal part of emotional intelligence enhance focusing on the process part of business communication and, correspondingly, the preferred behavioral strategy in conflict is collaboration. Works on studying of emotional intelligence by N.A. Marzuki, C.S. Mustaffa, Z. Mat Saad served as the theoretical grounds for this assumption. The selection of the study included 163 persons aged from 22 to 60 y.o. (average age was 36.38 years), including 84 women and 79 men, executives and middle managers at "XXX" company, whose main activity is legal support of business operations. We used the following methods and procedures in our study: Emotional Intelligence ("EQ") Test by N. Hall, Emotional Intelligence ("EmIn") Test by D. Lusin, negotiating style determination procedure, "Your Business Communication Style" test, Thomas' questionnaire and authorial inquiry form. For data processing we used Pearson's rho correlation coefficient and factor analysis (principal component analysis) on the basis of IBM SPSS Statistic software, version 20.0. The study has demonstrated that people primarily focused on the process during business communication have more developed intrapersonal emotional intelligence; those people who are focused on the actions are less prone to control expression of emotions; the nature of interrelations of those persons who prefer to focus on the idea appear completely opposite to those who are focused on people and relations.

KW - Emotional intelligence

KW - Focus on the process

KW - Focus on the task

KW - Interpersonal emotional intelligence

KW - Intrapersonal emotional intelligence

KW - Styles of business communication

UR - http://www.scopus.com/inward/record.url?scp=85042662367&partnerID=8YFLogxK

M3 - Article

VL - 39

JO - Espacios

JF - Espacios

SN - 0798-1015

IS - 8

ER -