DOI

The purpose of this article is to identify opportunities of utilizing Big Data to retain and strengthen the market position of an online-retailer operating in the Russian market. AliExpress is used as an example. Key success factors appealing to Russian consumers of AliExpress are determined. Consumer feedback analysis is conducted, evaluating Russian consumers’ satisfaction with goods and services provided by AliExpress. Consumers’ consent to AliExpress using Big Data to enhance their customer experience is analyzed. The effectiveness and relevance of individual (targeted) advertising by the online retailer is evaluated from consumer perspective. Consumer general attitude towards collection and usage of their personal data for advertising purposes is evaluated and extrapolated on to methodology of Big Data collection and analysis. Statistical correlation between relevance of goods and services offered and consumer attitude towards personal data collection. Opportunities to further grow the online retailer’s market share and retain its’ customer base are determined. Recommendations offered on how AliExpress can utilize Big Data to further its operations.
Translated title of the contributionБольшие данные как фактор успеха компании AliExpress на российском рынке: преимущества и возможности с точки зрения потребителей.
Original languageEnglish
Title of host publicationProceedings of the Third International Economic Symposium (IES 2018)
EditorsVictor Titov
PublisherAtlantis Press
Pages74-82
ISBN (Print)9789462528475
DOIs
StatePublished - 2019
EventThird International Economic Symposium - 2018 (IES 2018) - The Faculty of Economics, St Petersburg University, St-Petersburg, Russian Federation
Duration: 19 Apr 201821 Apr 2018
https://www.atlantis-press.com/proceedings/ies-18
https://download.atlantis-press.com/proceedings/ies-18

Publication series

NameAdvances in Economics, Business and Management Research
Volume104
ISSN (Print)2352-5428

Conference

ConferenceThird International Economic Symposium - 2018 (IES 2018)
Abbreviated titleIES 2018
Country/TerritoryRussian Federation
CitySt-Petersburg
Period19/04/1821/04/18
Internet address

    Scopus subject areas

  • Business, Management and Accounting(all)

    Research areas

  • Big data, e-Commerce, online marketing, Consumer behavior

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