The article touches upon the problem of users’ satisfaction with the state websites of the Russian Federation, in particular, the websites of General jurisdiction courts, and that is quite relevant today. As an example, the site of the Frunze district court was chosen, because the sites of the courts are popular state sites among the citizens (the site of the Frunze district court was chosen randomly). The research is based on the well-known methods of conducting such studies as usability testing and expert survey. The General principles of web ergonomics describing the model of human-computer interaction from the point of view of heuristic approach to software were chosen as the key analytical parameters. The study also analyzes differences in user expectations and perceptions and calculates a user satisfaction index (CSI). The article can be useful for website developers, web designers, testers, moderators of usability studies, specialists in the fields of digital public governance, law, political science, as well as all those interested in this issue.