The presented lecture for otorhinolaryngologists discusses the problems of assessment of the quality of specialized otorhinolaryngological care, which are within the scope of both otorhinolaryngologists and the specialists of interfacing professions, including those not related to medicine, such as law, economy, sociology, psychology, management. Therefore, the relevance of an interdisciplinary approach to the issues of assessment of the quality of specialized otorhinolaryngological care and the search for new ways and multipurpose automated assessment techniques is undoubtable. The lecture considers the concepts and definitions of error and defects in providing specialized otorhinolaryngological care. The authors discuss the possibilities of the use of automated techniques of medical care quality assessment and all the aspects of its clinical application. The article provides the main definitions and classifications, the methods of statistic management of the process quality, discussing the calculation of risks and other quantitative characteristics of specialized otorhinolaryngological care quality based on such methods. The lecture assesses the applicability of the automated system for assessment of ENT diseases treatment, including life-threatening ENT-associated intracranial complications and neuropsychiatric disorders that call for an interdisciplinary approach to their prevention and treatment.