The article is devoted to studying the experience of implementing Smart City projects in modern Russia in the context of global process of digital transformation of economical and social interactions. The conceptual part of the Smart City technologies is analyzed, at the same time as its practical implementation in decision making processes. Particular attention is paid to the projects, aimed at maximizing of effectiveness and quality of Citizens to Government interactions by means of digital platforms and online services. The analysis of such projects currently being implemented in the Russian Federation has led to the conclusion that the availability of digital technologies for the majority of citizens is not enough. In addition, there is still a significant digital divide at both the cross-regional and cross-social group levels, which is largely determined by a low level of awareness and willingness to innovate in the economy and public life. Recommendations regarding the active involvement of citizens in urban development issues in order to improve the efficiency of urban governance are presented.