Perception of public e-services by Russian citizens › Научные исследования в СПбГУ

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Perception of public e-services by Russian citizens : a pilot study in St. Petersburg. / Golubeva, Anastasia A.; Gilenko, Evgenii V.

в: РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА, Том 15, № 3, 2017, стр. 289-302.

Результаты исследований: Научные публикации в периодических изданиях › статья › Рецензирование

BibTeX

@article{8c404e4b04284fa6a6283c29664274a8,

title = "Perception of public e-services by Russian citizens: a pilot study in St. Petersburg",

abstract = "The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors{\textquoteright} survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.",

keywords = "public e-services, e-government, factor analysis, РИНЦ, РИНЦ",

author = "Golubeva, {Anastasia A.} and Gilenko, {Evgenii V.}",

note = "Golubeva, A. A. Perception of public e-services by Russian citizens : a pilot study in St. Petersburg / A. A. Golubeva, E. V. Gilenko // Russian management journal. - 2017. - Volume 15, Issue 3. – P. 289-302.",

year = "2017",

doi = "10.21638/11701/spbu18.2017.302",

language = "English",

volume = "15",

pages = "289--302",

journal = "РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА",

issn = "1729-7427",

publisher = "Издательство Санкт-Петербургского университета",

number = "3",

}

RIS

TY - JOUR

T1 - Perception of public e-services by Russian citizens

T2 - a pilot study in St. Petersburg

AU - Golubeva, Anastasia A.

AU - Gilenko, Evgenii V.

N1 - Golubeva, A. A. Perception of public e-services by Russian citizens : a pilot study in St. Petersburg / A. A. Golubeva, E. V. Gilenko // Russian management journal. - 2017. - Volume 15, Issue 3. – P. 289-302.

PY - 2017

Y1 - 2017

N2 - The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.

AB - The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.

KW - public e-services

KW - e-government

KW - factor analysis

KW - РИНЦ

U2 - 10.21638/11701/spbu18.2017.302

DO - 10.21638/11701/spbu18.2017.302

M3 - Article

VL - 15

SP - 289

EP - 302

JO - РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА

JF - РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА

SN - 1729-7427

IS - 3

ER -

ID: 9434775

Perception of public e-services by Russian citizens: a pilot study in St. Petersburg

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