TY - JOUR

T1 - Knowledge elicitation techniques in a knowledge management context

AU - Gavrilova, T.

AU - Andreeva, T.

N1 - Gavrilova, T. Knowledge elicitation techniques in a knowledge management context / T. Gavrilova, T. Andreeva // Journal of Knowledge Management. - 2012. - Vol. 16, No. 4. - P. 523-537.

PY - 2012

Y1 - 2012

N2 - Purpose – A significant part of knowledge and experience in an organization belongs not to the organization itself, but to the individuals it employs. Therefore, knowledge management (KM) tasks should include eliciting knowledge from knowledgeable individuals. The paper aims to argue that the current palette of methods proposed for this in KM discourse is limited by idealistic assumptions about the behavior of knowledge owners. This paper also aims to enrich the repertoire of methods that can be used in an organization to extract knowledge (both tacit and explicit) from its employees by bridging KM and knowledge engineering and its accomplishments in the knowledge elicitation field. Design/methodology/approach – This paper is based on extensive literature review and 20 years of experience of one of the authors in applying various knowledge elicitation techniques in multiple companies and contexts. Findings – The paper proposes that the special agent (analyst) might be needed to elicit knowledge from individ

AB - Purpose – A significant part of knowledge and experience in an organization belongs not to the organization itself, but to the individuals it employs. Therefore, knowledge management (KM) tasks should include eliciting knowledge from knowledgeable individuals. The paper aims to argue that the current palette of methods proposed for this in KM discourse is limited by idealistic assumptions about the behavior of knowledge owners. This paper also aims to enrich the repertoire of methods that can be used in an organization to extract knowledge (both tacit and explicit) from its employees by bridging KM and knowledge engineering and its accomplishments in the knowledge elicitation field. Design/methodology/approach – This paper is based on extensive literature review and 20 years of experience of one of the authors in applying various knowledge elicitation techniques in multiple companies and contexts. Findings – The paper proposes that the special agent (analyst) might be needed to elicit knowledge from individ

KW - Knowledge management

KW - Knowledge elicitation techniques

KW - Knowledge engineering

KW - РИНЦ

KW - SCOPUS

KW - РИНЦ

KW - SCOPUS

U2 - DOI 10.1108/13673271211246112

DO - DOI 10.1108/13673271211246112

M3 - Literature review

VL - 16

JO - Journal of Knowledge Management

JF - Journal of Knowledge Management

SN - 1367-3270

IS - 4

ER -