Результаты исследований: Научные публикации в периодических изданиях › статья › Рецензирование
Customer loyalty in the sharing economy platforms : How digital personal reputation and feedback systems facilitate interaction and trust between strangers. / Jane Hollowell, Catherine; Rowland, Zuzana; Kliestik, Tomas; Kliestikova, Jana; Dengov, Victor V.
в: Journal of Self-Governance and Management Economics, Том 7, № 1, 01.05.2019, стр. 13-18.Результаты исследований: Научные публикации в периодических изданиях › статья › Рецензирование
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TY - JOUR
T1 - Customer loyalty in the sharing economy platforms
T2 - How digital personal reputation and feedback systems facilitate interaction and trust between strangers
AU - Jane Hollowell, Catherine
AU - Rowland, Zuzana
AU - Kliestik, Tomas
AU - Kliestikova, Jana
AU - Dengov, Victor V.
PY - 2019/5/1
Y1 - 2019/5/1
N2 - We inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples. Using and replicating data from BBC, Business Insider Intelligence, CIPD, Consultancy.uk, Full Fact, Kalido, One Poll, ONS, RSA, Statista, and YouGov, we performed analyses and made estimates regarding most commonlyused platforms by gig economy workers, drivers of freelancing, share of generational groups who think that the gig economy is beneficial for everyone, percentage of employees and self-employed working more than 45 hours per week, and adults in different forms of work in the gig economy.
AB - We inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples. Using and replicating data from BBC, Business Insider Intelligence, CIPD, Consultancy.uk, Full Fact, Kalido, One Poll, ONS, RSA, Statista, and YouGov, we performed analyses and made estimates regarding most commonlyused platforms by gig economy workers, drivers of freelancing, share of generational groups who think that the gig economy is beneficial for everyone, percentage of employees and self-employed working more than 45 hours per week, and adults in different forms of work in the gig economy.
KW - Customer loyalty
KW - feedback system
KW - personal reputation
KW - sharing economy
UR - http://www.scopus.com/inward/record.url?scp=85065586656&partnerID=8YFLogxK
U2 - 10.22 381/JSME7120192
DO - 10.22 381/JSME7120192
M3 - Article
AN - SCOPUS:85065586656
VL - 7
SP - 13
EP - 18
JO - Journal of Self-Governance and Management Economics
JF - Journal of Self-Governance and Management Economics
SN - 2329-4175
IS - 1
ER -
ID: 41858774