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Customer loyalty in the sharing economy platforms : How digital personal reputation and feedback systems facilitate interaction and trust between strangers. / Jane Hollowell, Catherine; Rowland, Zuzana; Kliestik, Tomas; Kliestikova, Jana; Dengov, Victor V.

в: Journal of Self-Governance and Management Economics, Том 7, № 1, 01.05.2019, стр. 13-18.

Результаты исследований: Научные публикации в периодических изданияхстатьяРецензирование

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Author

Jane Hollowell, Catherine ; Rowland, Zuzana ; Kliestik, Tomas ; Kliestikova, Jana ; Dengov, Victor V. / Customer loyalty in the sharing economy platforms : How digital personal reputation and feedback systems facilitate interaction and trust between strangers. в: Journal of Self-Governance and Management Economics. 2019 ; Том 7, № 1. стр. 13-18.

BibTeX

@article{5cf0dd133b0d4f728d81e10a2214cf41,
title = "Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers",
abstract = "We inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples. Using and replicating data from BBC, Business Insider Intelligence, CIPD, Consultancy.uk, Full Fact, Kalido, One Poll, ONS, RSA, Statista, and YouGov, we performed analyses and made estimates regarding most commonlyused platforms by gig economy workers, drivers of freelancing, share of generational groups who think that the gig economy is beneficial for everyone, percentage of employees and self-employed working more than 45 hours per week, and adults in different forms of work in the gig economy.",
keywords = "Customer loyalty, feedback system, personal reputation, sharing economy",
author = "{Jane Hollowell}, Catherine and Zuzana Rowland and Tomas Kliestik and Jana Kliestikova and Dengov, {Victor V.}",
year = "2019",
month = may,
day = "1",
doi = "10.22 381/JSME7120192",
language = "English",
volume = "7",
pages = "13--18",
journal = "Journal of Self-Governance and Management Economics",
issn = "2329-4175",
publisher = "Addleton Academic Publishers",
number = "1",

}

RIS

TY - JOUR

T1 - Customer loyalty in the sharing economy platforms

T2 - How digital personal reputation and feedback systems facilitate interaction and trust between strangers

AU - Jane Hollowell, Catherine

AU - Rowland, Zuzana

AU - Kliestik, Tomas

AU - Kliestikova, Jana

AU - Dengov, Victor V.

PY - 2019/5/1

Y1 - 2019/5/1

N2 - We inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples. Using and replicating data from BBC, Business Insider Intelligence, CIPD, Consultancy.uk, Full Fact, Kalido, One Poll, ONS, RSA, Statista, and YouGov, we performed analyses and made estimates regarding most commonlyused platforms by gig economy workers, drivers of freelancing, share of generational groups who think that the gig economy is beneficial for everyone, percentage of employees and self-employed working more than 45 hours per week, and adults in different forms of work in the gig economy.

AB - We inspect the relevant literature on customer loyalty in the sharing economy platforms, providing both quantitative evidence on trends and numerous in-depth empirical examples. Using and replicating data from BBC, Business Insider Intelligence, CIPD, Consultancy.uk, Full Fact, Kalido, One Poll, ONS, RSA, Statista, and YouGov, we performed analyses and made estimates regarding most commonlyused platforms by gig economy workers, drivers of freelancing, share of generational groups who think that the gig economy is beneficial for everyone, percentage of employees and self-employed working more than 45 hours per week, and adults in different forms of work in the gig economy.

KW - Customer loyalty

KW - feedback system

KW - personal reputation

KW - sharing economy

UR - http://www.scopus.com/inward/record.url?scp=85065586656&partnerID=8YFLogxK

U2 - 10.22 381/JSME7120192

DO - 10.22 381/JSME7120192

M3 - Article

AN - SCOPUS:85065586656

VL - 7

SP - 13

EP - 18

JO - Journal of Self-Governance and Management Economics

JF - Journal of Self-Governance and Management Economics

SN - 2329-4175

IS - 1

ER -

ID: 41858774