Optimizing government-citizen engagement amid Russia’s digital transformation requires a comprehensive approach that extends beyond technological solutions. To systematically analyze this issue, this study proposes and theoretically substantiates an integrative five- component conceptual model, which includes: technological infrastructure, an institutional and legal framework, mechanisms for civic participation, informational openness, and an environment of trust. The model’s validation, based on a series of expert focus groups with representatives from government, business, and the academic community, reveals a significant asymmetry in the development of its components. Despite technological progress, the research identifies a profound deficit of trust in the state’s digital initiatives, skepticism regarding the actual impact of e-participation mechanisms, and a weak dialogue between the authorities and society. The study argues that effective optimization is impossible without fundamental changes aimed at building trust, ensuring genuine citizen participation, increasing transparency, and improving institutions. Based on this analysis, practical recommendations for public policy are formulated.