TY - JOUR

T1 - УДОВЛЕТВОРЕННОСТЬ ГОСУДАРСТВЕННОЙ ПОЛИКЛИНИКОЙ: ИНТЕГРАЛЬНАЯ ОЦЕНКА МНЕНИЙ ПАЦИЕНТОВ И МЕДИЦИНСКОГО ПЕРСОНАЛА. ПИЛОТНОЕ ИССЛЕДОВАНИЕ

AU - Добрецова, Елена Александровна

AU - Аршукова, Ирина Леонидовна

AU - Акулин, Игорь Михайлович

AU - Нам, Ирина

PY - 2025/8

Y1 - 2025/8

N2 - Significance. Levels of satisfaction of patients and medical personnel are one of the key indicators of assessing the performance of medical institutions. The purpose of the study. Conducting a pilot study of the overall level of satisfaction with state polyclinics of the Russian Federation serving the population of 18 years and older: both patients visiting medical institutions and medical personnel. Material and methods. The study was a pilot study. Covered 17 different regions of the Russian Federation. The total number of respondents was 216 people. The data was collected throughout November-December 2024 using an online survey using Google Forms. Data processing was performed using the Python programming language. Results. The following weighted satisfaction indicators were obtained: for the group of patients, it was 0.58; groups of local physicians 0.82; paramedical personnel 0.73; doctors of narrow specialties 0.84; managers 0.81. Conclusion. In the course of the work carried out, the level of satisfaction with the activities of state polyclinics of the Russian Federation serving the population of 18 years and older, five main groups of "participants in the process": patients, general practitioners of district police officers, paramedics and nurses of district police officers, doctors of narrow specialties, heads of polyclinics; a generalized integral indicator was also calculated, reflecting overall satisfaction with polyclinics as a whole. The least satisfied group are patients of medical institutions, the most satisfied are doctors of narrow specialties. Keywords: online survey; public health clinic; weighted satisfaction; generalized integral satisfaction score.

AB - Significance. Levels of satisfaction of patients and medical personnel are one of the key indicators of assessing the performance of medical institutions. The purpose of the study. Conducting a pilot study of the overall level of satisfaction with state polyclinics of the Russian Federation serving the population of 18 years and older: both patients visiting medical institutions and medical personnel. Material and methods. The study was a pilot study. Covered 17 different regions of the Russian Federation. The total number of respondents was 216 people. The data was collected throughout November-December 2024 using an online survey using Google Forms. Data processing was performed using the Python programming language. Results. The following weighted satisfaction indicators were obtained: for the group of patients, it was 0.58; groups of local physicians 0.82; paramedical personnel 0.73; doctors of narrow specialties 0.84; managers 0.81. Conclusion. In the course of the work carried out, the level of satisfaction with the activities of state polyclinics of the Russian Federation serving the population of 18 years and older, five main groups of "participants in the process": patients, general practitioners of district police officers, paramedics and nurses of district police officers, doctors of narrow specialties, heads of polyclinics; a generalized integral indicator was also calculated, reflecting overall satisfaction with polyclinics as a whole. The least satisfied group are patients of medical institutions, the most satisfied are doctors of narrow specialties. Keywords: online survey; public health clinic; weighted satisfaction; generalized integral satisfaction score.

UR - https://www.mendeley.com/catalogue/9e3b5f6f-c5dd-3779-8da0-58e0113ad936/

U2 - 10.21045/2071-5021-2025-71-3-16

DO - 10.21045/2071-5021-2025-71-3-16

M3 - статья

VL - 71

JO - СОЦИАЛЬНЫЕ АСПЕКТЫ ЗДОРОВЬЯ НАСЕЛЕНИЯ

JF - СОЦИАЛЬНЫЕ АСПЕКТЫ ЗДОРОВЬЯ НАСЕЛЕНИЯ

SN - 2071-5021

IS - 3

M1 - 16

ER -