When Do Tourists Defend Tourism Service Providers’ Reputations? Insights from Attribution Theory

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When Do Tourists Defend Tourism Service Providers’ Reputations? Insights from Attribution Theory. / Saleh, Mahmoud Ibraheam.

In: International Journal of Hospitality and Tourism Administration, 02.11.2022.

Research output: Contribution to journal › Article › peer-review

BibTeX

@article{f6b1ffb142ff4fe5bc728d956841d03c,

title = "When Do Tourists Defend Tourism Service Providers{\textquoteright} Reputations? Insights from Attribution Theory",

abstract = "Tourism resort events allow mass tourists to intervene to establish resort reputations among other destinations. From the locus of attribution theory perspective, this paper is the first to explore tourists defending behavior toward resorts{\textquoteright} reputations through destination social responsibility and information adequacy lenses. Through questioning 240 tourists in the Red Sea resorts, the study found that defending is a post-attribution behavior. The study found that tourists who internally (vs. externally) attribute the event outcomes tend (vs. ignore) to defend the Red Sea resorts{\textquoteright} reputation. Nevertheless, resorts{\textquoteright} reputation could maintain defending behavior in case of external attribution with the presence of their perception of resorts{\textquoteright} social responsibility and information adequacy. Such defending behavior approach enables crucial managerial implications for the Red Sea resort managers.",

keywords = "attribution theory, Corporate social responsibility, defending behavior, locus of causality, tourism information, tourist attribution",

author = "Saleh, {Mahmoud Ibraheam}",

note = "Funding Information: The researcher would like to thank Prof. Karina A. Bogatyreva, Strategic and International Management Department, Director of the Center for Entrepreneurship, GSOM, for her supportive, most generous, and thoughtful efforts to help the researcher in his studies. Also, the researcher is funded by a full Ph.D. scholarship under the joint executive program between the Arab Republic of Egypt (Represented at Helwan University)and Saint Petersburg State University. Publisher Copyright: {\textcopyright} 2022 Taylor & Francis Group, LLC.",

year = "2022",

month = nov,

day = "2",

doi = "10.1080/15256480.2022.2142998",

language = "English",

journal = "International Journal of Hospitality and Tourism Administration",

issn = "1525-6480",

publisher = "Taylor & Francis",

}

RIS

TY - JOUR

T1 - When Do Tourists Defend Tourism Service Providers’ Reputations? Insights from Attribution Theory

AU - Saleh, Mahmoud Ibraheam

N1 - Funding Information: The researcher would like to thank Prof. Karina A. Bogatyreva, Strategic and International Management Department, Director of the Center for Entrepreneurship, GSOM, for her supportive, most generous, and thoughtful efforts to help the researcher in his studies. Also, the researcher is funded by a full Ph.D. scholarship under the joint executive program between the Arab Republic of Egypt (Represented at Helwan University)and Saint Petersburg State University. Publisher Copyright: © 2022 Taylor & Francis Group, LLC.

PY - 2022/11/2

Y1 - 2022/11/2

N2 - Tourism resort events allow mass tourists to intervene to establish resort reputations among other destinations. From the locus of attribution theory perspective, this paper is the first to explore tourists defending behavior toward resorts’ reputations through destination social responsibility and information adequacy lenses. Through questioning 240 tourists in the Red Sea resorts, the study found that defending is a post-attribution behavior. The study found that tourists who internally (vs. externally) attribute the event outcomes tend (vs. ignore) to defend the Red Sea resorts’ reputation. Nevertheless, resorts’ reputation could maintain defending behavior in case of external attribution with the presence of their perception of resorts’ social responsibility and information adequacy. Such defending behavior approach enables crucial managerial implications for the Red Sea resort managers.

AB - Tourism resort events allow mass tourists to intervene to establish resort reputations among other destinations. From the locus of attribution theory perspective, this paper is the first to explore tourists defending behavior toward resorts’ reputations through destination social responsibility and information adequacy lenses. Through questioning 240 tourists in the Red Sea resorts, the study found that defending is a post-attribution behavior. The study found that tourists who internally (vs. externally) attribute the event outcomes tend (vs. ignore) to defend the Red Sea resorts’ reputation. Nevertheless, resorts’ reputation could maintain defending behavior in case of external attribution with the presence of their perception of resorts’ social responsibility and information adequacy. Such defending behavior approach enables crucial managerial implications for the Red Sea resort managers.

KW - attribution theory

KW - Corporate social responsibility

KW - defending behavior

KW - locus of causality

KW - tourism information

KW - tourist attribution

UR - http://www.scopus.com/inward/record.url?scp=85141388365&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/a844c5ed-9b6a-3d31-9c9f-ce0ae1c0890f/

U2 - 10.1080/15256480.2022.2142998

DO - 10.1080/15256480.2022.2142998

M3 - Article

AN - SCOPUS:85141388365

JO - International Journal of Hospitality and Tourism Administration

JF - International Journal of Hospitality and Tourism Administration

SN - 1525-6480

ER -

ID: 101263256