Relations between government and various social entities often present serious challenges in many respects, among which communication is one of the most widespread and frequently neglected, especially when it comes to the sphere of government-to-business (G2B) communication. This paper addresses the issues in G2B interaction that pertain to the sphere of language and appear to be most vulnerable and fraught with possible communication failures. Though business and government discourse domains are regarded as separate, often unparalleled manifestations of language registers with their own established and long-standing traditions of specific usage of syntax, vocabulary, style etc, we argue that it is governmental communicators who are responsible for alleviating communication problems and taking additional language effort to adjust their messages to the rules of clear, concise and coherent business communication. Building on responses of surveyed employees from several firms, we devise a technique which shows in which cases governmental agents should abandon rigidity of communication behavior and succumb to changes in various language aspects. In particular, we propose to identify the so-called perception consistency which works as a benchmark in detecting which genre or/and which language aspect (style, grammar, vocabulary etc.) of governmental messages needs reformulation and readjustment. The paper contributes to a better understanding of multifaceted governmental transformations, an integral part of which is represented by a necessity of change in communication styles in the process of adaptation to constantly changing needs of society.

Original languageEnglish
Title of host publicationElectronic Governance and Open Society: Challenges in Eurasia
Subtitle of host publication5th International Conference, EGOSE 2018, St. Petersburg, Russia, November 14-16, 2018, Revised Selected Papers
EditorsAndrei Chugunov, Yuri Misnikov, Evgeny Roshchin, Dmitrii Trutnev
Place of PublicationCham
PublisherSpringer Nature
Pages481-491
Number of pages11
ISBN (Electronic)978-3-030-13283-5
ISBN (Print)978-3-030-13282-8
DOIs
StatePublished - 2019
Event5th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2018 - St. Petersburg, Russian Federation
Duration: 14 Nov 201816 Nov 2018

Publication series

NameCommunications in Computer and Information Science
Volume947
ISSN (Print)1865-0929

Conference

Conference5th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2018
Country/TerritoryRussian Federation
CitySt. Petersburg
Period14/11/1816/11/18

    Scopus subject areas

  • Computer Science(all)
  • Mathematics(all)

    Research areas

  • Communication disruptions, G2B communication, Government transformations, Language perspective, Perception consistency

ID: 61957078