TY - GEN

T1 - Measuring citizens' readiness to use electronic public services using clustering approach: the case of St. Petersburg, Russia.

AU - Бакалец, Дарья Андреевна

AU - Голубева, Анастасия Алексеевна

AU - Гиленко, Евгений Валерьевич

N1 - Daria Bakalets, Anastasia Golubeva, and Evgenii Gilenko. 2023. Measuring citizens' readiness to use electronic public services using clustering approach: the case of St. Petersburg, Russia. In Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance (ICEGOV '23). Association for Computing Machinery, New York, NY, USA, 300–307. https://doi.org/10.1145/3614321.3614362

PY - 2023/11/20

Y1 - 2023/11/20

N2 - The level of citizens' involvement in the use of public e-services is one of the key success factors for e-government projects worldwide. Attempts to identify and systematize the factors that critically affect citizens' willingness to use such services have long been made in scientific literature. However, the effective policy for bridging the digital divide should be maximally adapted to the specifics of various social groups. This study focuses on the problem of digital divide and its dimensions, as well as its impact on the use of electronic services offered by public authorities. Based on the literature review the model encompassing most significant factors of readiness to use public e-services was built. This model is tested on a sample of 265 St. Petersburg (Russia) residents of different ages and social status. The conducted analysis allowed to identify four principal clusters of citizens, thus, highlighting their differences in terms of readiness to use public e-services. Based on the results obtained we developed several policy recommendations to increase the take-up of such services and to overcome the digital divide in St. Petersburg (Russia).

AB - The level of citizens' involvement in the use of public e-services is one of the key success factors for e-government projects worldwide. Attempts to identify and systematize the factors that critically affect citizens' willingness to use such services have long been made in scientific literature. However, the effective policy for bridging the digital divide should be maximally adapted to the specifics of various social groups. This study focuses on the problem of digital divide and its dimensions, as well as its impact on the use of electronic services offered by public authorities. Based on the literature review the model encompassing most significant factors of readiness to use public e-services was built. This model is tested on a sample of 265 St. Petersburg (Russia) residents of different ages and social status. The conducted analysis allowed to identify four principal clusters of citizens, thus, highlighting their differences in terms of readiness to use public e-services. Based on the results obtained we developed several policy recommendations to increase the take-up of such services and to overcome the digital divide in St. Petersburg (Russia).

KW - Electronic public services

KW - clustering

KW - electronic communication

KW - partial least squares

KW - structural equation modeling

UR - https://www.mendeley.com/catalogue/24051095-1d3d-3638-a0af-4be1601c3773/

U2 - 10.1145/3614321.3614362

DO - 10.1145/3614321.3614362

M3 - Conference contribution

SN - 9798400707421

T3 - ACM International Conference Proceeding Series

SP - 300

EP - 307

BT - ICEGOV '23: Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance

PB - Association for Computing Machinery

Y2 - 26 September 2023 through 29 September 2023

ER -