Building on an in-depth content analysis of letters to shareholders in the annual reports of 54 Fortune 500 firms, this study examines the types of marketing information currently being highlighted to stakeholders external to the firm. The study identifies seven types of marketing assets: customer relationships, other value network relationships, societal relationships, reputational assets, marketing information, offering-related assets, and market position. The study also reveals three distinct profiles of firms’ reporting. The findings shed empirical light on aspects of marketing that diverse firms perceive as meriting disclosure to external stakeholders, thereby providing insights into how senior management perceives marketing.

Original languageEnglish
Pages (from-to)75-96
Number of pages22
JournalJournal of Marketing Theory and Practice
Volume31
Issue number1
Early online date11 Jan 2022
DOIs
StatePublished - 2023

    Scopus subject areas

  • Marketing

    Research areas

  • CUSTOMER SATISFACTION, ECONOMIC WORTH, EQUITY, FINANCIAL METRICS, FIRM VALUE, INFORMATION, ORIENTATION, PERFORMANCE, RESEARCH-AND-DEVELOPMENT, SHAREHOLDER VALUE

ID: 92668324