TY - GEN

T1 - InsurTech aggregators Development in Russia

T2 - IV INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE "DIGITAL ECONOMY AND FINANCES"

AU - Дейнека, Ольга Сергеевна

AU - Медяник, Ольга Викторовна

AU - Забелина , Екатерина Вячеславовна

N1 - In Proceedings of ACM Woodstock conference (WOODSTOCK’18). ACM, New York, NY, USA, 2 pages. https://doi.org/10.1145/1234567890

PY - 2021/3/18

Y1 - 2021/3/18

N2 - In modern society, the economic digitalization is gaining momentum, covering almost all its spheres. The versatility and diversity of consumer behavior that exists in each society changes the previous, well-established business models radically. Global changes have also affected the sphere of insurance services. With the advent of insurance technologies, the insurance culture in modern Russia is in constant development. The purpose of this paper is to describe the essence of the InsurTech technology and the psychological grounds for its application in Russian practice. As a result, five bases of psychological analysis were identified when determining the types (or strategies) of insurance behavior, namely, benefit, rationality of choice, risk sensitivity, financial anxiety, and attitude to insurance policy. The psychotypes of policyholders depending on their psychological attitudes are given: "paternalists", "market suppoters"and "neutral". It is concluded that the peculiarities of the attitude of Russian citizens to insurance services in the virtual environment have not yet been sufficiently studied, and research on the transformation of insurance consumers thanks to InsurTech is practically not presented. Nevertheless, there are some trends in the transformation of the behavior of the consumers of insurance services under the influence of the Internet technologies. That is why the makers of both psychological characteristics and demographic variables (sex, age, income level, employment) should be taken into account when developing insurance scoring for aggregators InsurTech.

AB - In modern society, the economic digitalization is gaining momentum, covering almost all its spheres. The versatility and diversity of consumer behavior that exists in each society changes the previous, well-established business models radically. Global changes have also affected the sphere of insurance services. With the advent of insurance technologies, the insurance culture in modern Russia is in constant development. The purpose of this paper is to describe the essence of the InsurTech technology and the psychological grounds for its application in Russian practice. As a result, five bases of psychological analysis were identified when determining the types (or strategies) of insurance behavior, namely, benefit, rationality of choice, risk sensitivity, financial anxiety, and attitude to insurance policy. The psychotypes of policyholders depending on their psychological attitudes are given: "paternalists", "market suppoters"and "neutral". It is concluded that the peculiarities of the attitude of Russian citizens to insurance services in the virtual environment have not yet been sufficiently studied, and research on the transformation of insurance consumers thanks to InsurTech is practically not presented. Nevertheless, there are some trends in the transformation of the behavior of the consumers of insurance services under the influence of the Internet technologies. That is why the makers of both psychological characteristics and demographic variables (sex, age, income level, employment) should be taken into account when developing insurance scoring for aggregators InsurTech.

KW - InsurTech

KW - attitude to insurance policy

KW - financial anxiety

KW - insurance behavior

KW - risk sensitivity

UR - https://drive.google.com/file/d/1FI4suf1FOGr7X2wK-s-9kML_VYsr3oG2/view

UR - http://www.scopus.com/inward/record.url?scp=85125385762&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/83308234-f749-32ad-b915-f37631b8656a/

U2 - 10.1145/3487757.3490887

DO - 10.1145/3487757.3490887

M3 - Conference contribution

SN - 9781450390323

T3 - ACM International Conference Proceeding Series

SP - 4

BT - Proceedings of the 4th International Scientific and Practical Conference "Digital Economy and Finances", DEFIN 2021

PB - Association for Computing Machinery

Y2 - 18 March 2021 through 19 March 2021

ER -