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Factors Influencing Individual Customers' Trust in Mobile Banking. / Jureviciene, Daiva; Skvarciany, Viktorija.

12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS. ed. / T Loster; T Pavelka. MELANDRIUM, 2018. p. 751-759.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Research › peer-review

Harvard

Jureviciene, D & Skvarciany, V 2018, Factors Influencing Individual Customers' Trust in Mobile Banking. in T Loster & T Pavelka (eds), 12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS. MELANDRIUM, pp. 751-759, 12th International Days of Statistics and Economics, Prague, Czech Republic, 6/09/18.

APA

Jureviciene, D., & Skvarciany, V. (2018). Factors Influencing Individual Customers' Trust in Mobile Banking. In T. Loster, & T. Pavelka (Eds.), 12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS (pp. 751-759). MELANDRIUM.

Vancouver

Jureviciene D, Skvarciany V. Factors Influencing Individual Customers' Trust in Mobile Banking. In Loster T, Pavelka T, editors, 12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS. MELANDRIUM. 2018. p. 751-759

Author

Jureviciene, Daiva ; Skvarciany, Viktorija. / Factors Influencing Individual Customers' Trust in Mobile Banking. 12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS. editor / T Loster ; T Pavelka. MELANDRIUM, 2018. pp. 751-759

BibTeX

@inproceedings{9db81f80ac064808b09c673495d6af9b,
title = "Factors Influencing Individual Customers' Trust in Mobile Banking",
abstract = "The paper explores the individual customers' confidence in the mobile baking sector in Lithuania. Skvarciany and Jureviciene (2017b) identified the factors and their sub factors influencing confidence in the banking business. In order to assess the importance of these factors for the mobile banking sector, we used expert evaluation method to distinguish the most important factors and sub factors that could lead to a higher confidence level of commercial banks' individual clients and analytic hierarchy process method for data processing. The experts assigned the factors and sub factors with the weights which show the most important ones in customers' confidence-building process in mobile banking. The results indicate that the key factor influencing customers' confidence in mobile banking in Lithuania is customers' characteristics and the weightiest its sub factor is computer literacy.",
keywords = "confidence, commercial banks, mobile banking, ACCEPTANCE",
author = "Daiva Jureviciene and Viktorija Skvarciany",
year = "2018",
language = "Английский",
pages = "751--759",
editor = "T Loster and T Pavelka",
booktitle = "12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS",
publisher = "MELANDRIUM",
address = "Чехия",
note = "null ; Conference date: 06-09-2018 Through 08-09-2018",

}

RIS

TY - GEN

T1 - Factors Influencing Individual Customers' Trust in Mobile Banking

AU - Jureviciene, Daiva

AU - Skvarciany, Viktorija

PY - 2018

Y1 - 2018

N2 - The paper explores the individual customers' confidence in the mobile baking sector in Lithuania. Skvarciany and Jureviciene (2017b) identified the factors and their sub factors influencing confidence in the banking business. In order to assess the importance of these factors for the mobile banking sector, we used expert evaluation method to distinguish the most important factors and sub factors that could lead to a higher confidence level of commercial banks' individual clients and analytic hierarchy process method for data processing. The experts assigned the factors and sub factors with the weights which show the most important ones in customers' confidence-building process in mobile banking. The results indicate that the key factor influencing customers' confidence in mobile banking in Lithuania is customers' characteristics and the weightiest its sub factor is computer literacy.

AB - The paper explores the individual customers' confidence in the mobile baking sector in Lithuania. Skvarciany and Jureviciene (2017b) identified the factors and their sub factors influencing confidence in the banking business. In order to assess the importance of these factors for the mobile banking sector, we used expert evaluation method to distinguish the most important factors and sub factors that could lead to a higher confidence level of commercial banks' individual clients and analytic hierarchy process method for data processing. The experts assigned the factors and sub factors with the weights which show the most important ones in customers' confidence-building process in mobile banking. The results indicate that the key factor influencing customers' confidence in mobile banking in Lithuania is customers' characteristics and the weightiest its sub factor is computer literacy.

KW - confidence

KW - commercial banks

KW - mobile banking

KW - ACCEPTANCE

M3 - статья в сборнике материалов конференции

SP - 751

EP - 759

BT - 12TH INTERNATIONAL DAYS OF STATISTICS AND ECONOMICS

A2 - Loster, T

A2 - Pavelka, T

PB - MELANDRIUM

Y2 - 6 September 2018 through 8 September 2018

ER -

ID: 43626770