Research output: Contribution to journal › Article › peer-review
A self-awareness of public servants : An introduction in methodology. / Vasilieva, Elena; Rubtcova, Mariia.
In: International Journal of Public Sector Performance Management, Vol. 3, No. 1, 2017, p. 103-118.Research output: Contribution to journal › Article › peer-review
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TY - JOUR
T1 - A self-awareness of public servants
T2 - An introduction in methodology
AU - Vasilieva, Elena
AU - Rubtcova, Mariia
PY - 2017
Y1 - 2017
N2 - Public servants are important actors in the system of public goods delivery. Performance measuring governance in terms of the modern state is centres on establishing the contentment of the customers purchasing these goods. This means the public servants need special professional skills to fulfilling civil clients' needs. We would like to identify the degree of personal support for this conception. The research was carried out in December 2014 in the Republic of Sakha (Yakutia), Russia. The method adopted was a questionnaire; data processing was carried out using SPSS. The results of the research show that public servants are still guided by old skills and requirements. However, staff at the age of 30 years (35%) more frequently choose the satisfaction of client needs as the main goals of authorities. This gives us hope that the professional skills of public servants will change in line with new requirements.
AB - Public servants are important actors in the system of public goods delivery. Performance measuring governance in terms of the modern state is centres on establishing the contentment of the customers purchasing these goods. This means the public servants need special professional skills to fulfilling civil clients' needs. We would like to identify the degree of personal support for this conception. The research was carried out in December 2014 in the Republic of Sakha (Yakutia), Russia. The method adopted was a questionnaire; data processing was carried out using SPSS. The results of the research show that public servants are still guided by old skills and requirements. However, staff at the age of 30 years (35%) more frequently choose the satisfaction of client needs as the main goals of authorities. This gives us hope that the professional skills of public servants will change in line with new requirements.
KW - Governance performance
KW - Human capital
KW - Public servants
UR - http://www.scopus.com/inward/record.url?scp=85014081996&partnerID=8YFLogxK
U2 - 10.1504/IJPSPM.2017.082505
DO - 10.1504/IJPSPM.2017.082505
M3 - Article
AN - SCOPUS:85014081996
VL - 3
SP - 103
EP - 118
JO - International Journal of Public Sector Performance Management
JF - International Journal of Public Sector Performance Management
SN - 1741-1041
IS - 1
ER -
ID: 9354371