Information policy of the Russian Federation is going through a period of its formation. This is evidenced, for example, by the stereotyped presentation of information on state sites, the dominance of the “law-oriented” site formation model, and the absence of a significant amount of empirical research on this topic. In other words, the basic principles of web ergonomics, opened more than 20 years ago, are simply not taken into account and are not used when developing websites. The paper analyzes these principles, accounting for which government sites traffic could be increased and made them more user-friendly.