1. 2021
  2. 2020
  3. Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks

    Eklof, J., Podkorytova, O. & Malova, A., 2020, In: Total Quality Management and Business Excellence. 31, 15-16, p. 1684–1702

    Research output: Contribution to journalArticlepeer-review

  4. АНАЛИЗ ВРЕМЕННЫХ РЯДОВ.

    Подкорытова, О. А., 2020

    Research output: Book/Report/AnthologyTeaching manualEducation

  5. 2019
  6. Customer satisfaction index and financial performance: a European cross country study

    Golovkova, A., Eklof, J., Malova, A. & Podkorytova, O., 2019, In: International Journal of Bank Marketing. 37, 2, p. 479-491

    Research output: Contribution to journalArticlepeer-review

  7. АНАЛИЗ ВРЕМЕННЫХ РЯДОВ.

    Подкорытова, О. А. & Соколов, М. В., 2019

    Research output: Book/Report/AnthologyTeaching manualEducation

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