ANALYZING PROCESS ACCEPTANCE WITH IT-ENABLED EXPERIMENTAL RESEARCH

V. Nissen, T. Mullerleile, E.O. Kazakova, T. A. Lezina

Результат исследований: Научные публикации в периодических изданияхстатья

Выдержка

The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators. Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all. This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters. By circumvention of official channels, individuals within the company create shadow organizations. Thus, unofficial processes and shadow IT systems emerge, which run alongside the official organization. This in turn has several disadvantages, among others increased complexity and lack of transparency, compliance risks and higher costs. It is, therefore, of crucial importance to understand, why people accept or dismiss official business processes. Basically, this q
Язык оригиналаанглийский
Страницы (с-по)109-129
ЖурналВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. СЕРИЯ 5: ЭКОНОМИКА
Номер выпуска3
СостояниеОпубликовано - 2016
Опубликовано для внешнего пользованияДа

Отпечаток

Industry
Disasters
Transparency
Costs
Compliance

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ANALYZING PROCESS ACCEPTANCE WITH IT-ENABLED EXPERIMENTAL RESEARCH. / Nissen, V.; Mullerleile, T.; Kazakova, E.O.; Lezina, T. A.

В: ВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. СЕРИЯ 5: ЭКОНОМИКА, № 3, 2016, стр. 109-129.

Результат исследований: Научные публикации в периодических изданияхстатья

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