What do we know about public e-services customers? Results of a pilot study in St.-Petersburg

A.A. Golubeva, E.V. Gilenko, Y.D. Grabovetskaya

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationACM International Conference Proceeding Series
StatePublished - 2016


  • Demand for public e-services
  • E-government
  • Public e-services
  • Public services customers
  • Public services portal
  • Russian Federation
  • St. Petersburg

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