Perception of public e-services by Russian citizens

a pilot study in St. Petersburg

Research output: Contribution to journalArticleResearchpeer-review

Abstract

The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.
Original languageEnglish
Pages (from-to)289-302
Number of pages14
JournalРОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА
Volume15
Issue number3
DOIs
StatePublished - 2017

Keywords

  • public e-services
  • e-government
  • factor analysis
  • РИНЦ

Cite this

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title = "Perception of public e-services by Russian citizens: a pilot study in St. Petersburg",
abstract = "The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.",
keywords = "public e-services, e-government, factor analysis, РИНЦ, РИНЦ",
author = "Golubeva, {Anastasia A.} and Gilenko, {Evgenii V.}",
note = "Golubeva, A. A. Perception of public e-services by Russian citizens : a pilot study in St. Petersburg / A. A. Golubeva, E. V. Gilenko // Russian management journal. - 2017. - Volume 15, Issue 3. – P. 289-302.",
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journal = "РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА",
issn = "1729-7427",
publisher = "Издательство Санкт-Петербургского университета",
number = "3",

}

Perception of public e-services by Russian citizens : a pilot study in St. Petersburg. / Golubeva, Anastasia A.; Gilenko, Evgenii V.

In: РОССИЙСКИЙ ЖУРНАЛ МЕНЕДЖМЕНТА, Vol. 15, No. 3, 2017, p. 289-302.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Perception of public e-services by Russian citizens

T2 - a pilot study in St. Petersburg

AU - Golubeva, Anastasia A.

AU - Gilenko, Evgenii V.

N1 - Golubeva, A. A. Perception of public e-services by Russian citizens : a pilot study in St. Petersburg / A. A. Golubeva, E. V. Gilenko // Russian management journal. - 2017. - Volume 15, Issue 3. – P. 289-302.

PY - 2017

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N2 - The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.

AB - The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.

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KW - e-government

KW - factor analysis

KW - РИНЦ

KW - РИНЦ

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