Instant messaging for journalists and PR-Practitioners: A study of four countries

Il’ia Bykov, Aleksandr Hradziushka, Galiya Ibrayeva, Elira Turdubaeva

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

2 Scopus citations


The paper presents the results of an exploratory research of the use of instant messaging in the professional communication of journalists and public relations specialists. The study was conducted in four countries of the Eurasian Economic Union: Belarus, Kazakhstan, Kyrgyzstan, and Russia. The main method of research was an expert poll. The authors have interviewed 256 experts in the field of journalism and PR. The data were collected in December of 2017. The participating experts had to meet two requirements: to have considerably solid job experience and to use messenger applications such as WhatsApp, Telegram, Facebook Messenger, Skype, Viber, etc. for professional purposes. The study shows that instant messaging has become an important communication tool for journalists and PR-specialists who choosing to use messengers for reasons of convenience, speed, and privacy.

Original languageEnglish
Title of host publicationInternet Science - 5th International Conference, INSCI 2018, Proceedings
EditorsSvetlana S. Bodrunova
PublisherSpringer Nature
Number of pages13
ISBN (Print)9783030014360
StatePublished - 1 Jan 2018
Event5th International Conference on Internet Science, INSCI 2018: Internet in World Regions: Digital Freedoms and Citizen Empowerment - СПбГУ, Институт "Высшая школа журналистики и массовых коммуникаций", St. Petersburg, Russian Federation
Duration: 24 Oct 201826 Oct 2018
Conference number: 5th

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11193 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference5th International Conference on Internet Science, INSCI 2018
Abbreviated title INSCI 2018
CountryRussian Federation
CitySt. Petersburg
Internet address

Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)


  • Internet communication
  • Journalism
  • Messengers
  • Mobile internet
  • Public relations
  • Communication tools; Exploratory research; Facebo
  • Message passing; Public relations
  • Telecommunication services

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