The relevance of developing government services on artificial intelligence (AI) platforms is becoming increasingly evident within the context of contemporary digital advancement. This article examines the perspectives and opportunities provided by AI platforms for enhancing government services. The research explores global practices of AI application and implementation in government services, enabling the identification of key trends, interdisciplinary scientific research results, and case studies. By employing an integrative review of interdisciplinary scientific sources, implementation cases of AI-driven government services, technical documentation, and regulatory frameworks, the comprehensive conceptualization of designs for implementing AI-driven government services is ensured. The article identifies the main components of various designs for implementing AI-driven government services, facilitating the systematization of different approaches to constructing government AI services. Thus, the article describes a taxonomy of classes of AI-driven government services and addresses the component of Sovereign AI and public-private partnerships. Additionally, an analysis of AI application in the public sector is conducted to identify key areas of application and potential advantages. The obtained results can serve as a basis for developing effective strategies for implementing AI in government agencies, taking into account various specificities.
Original languageEnglish
Title of host publicationDigital Transformation in Governance and Society
Subtitle of host publication7th International Conference, DTGS 2024, St Petersburg, Russia, June 24–26, 2024
PublisherSpringer Nature
Pages77-92
Number of pages16
ISBN (Electronic)978-3-031-90720-3
ISBN (Print)978-3-031-90719-7
DOIs
StatePublished - 15 May 2025
Event7th International Conference "Digital Transformation in Governance and Society" - Университет ИТМО, Санкт-Петербург, Russian Federation
Duration: 24 Jun 202426 Jun 2024
Conference number: 7
https://ims.itmo.ru/dtgs/

Publication series

NameCommunications in Computer and Information Science
PublisherSpringer
Volume2445
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference7th International Conference "Digital Transformation in Governance and Society"
Abbreviated titleDTGS-2024
Country/TerritoryRussian Federation
CityСанкт-Петербург
Period24/06/2426/06/24
Internet address

    Research areas

  • AI-driven government services, AI government services, taxonomy AI government services, Artificial intelligence, government services, AI

    Scopus subject areas

  • Artificial Intelligence
  • Public Administration

ID: 127564710