Creating Public Value Through Public e-Services Development: The Case of Landscaping and Public Amenities in St. Petersburg

Research output: Chapter in Book/Report/Conference proceedingArticle in an anthologyResearchpeer-review

2 Scopus citations

Abstract

Development of public e-services as part of the e-government strategy is a trend in recent decades. Public e-services (from informational to transactional ones) transfer and develop in various spheres of citizens’ interaction with authorities (from obtaining information to participation in voting). This provides broad advantages for government authorities, individual users, and society as a whole - from reducing transaction costs to increasing public trust in the government. Benefits from public e-services implementation have been widely discussed in scientific literature. However, in recent years, integrated solutions for benefits assessment have become increasingly important, allowing to cover systematically various possible effects from public e-services introduction.
One of these approaches is the concept of public value, which was formulated in the 1990s, and has been widely applied in public sector only from the beginning of 2000. Public value describes the value that the government makes to the society. In this research, the possibility of applying of the public value concept to assessment of potential benefits from public e-services implementation is illustrated by the example of citizens’ claims on landscaping and public amenities, which are provided by local authorities.
Original languageEnglish
Title of host publicationElectronic Governance and Open Society: Challenges in Eurasia
Subtitle of host publication5th International Conference, EGOSE 2018 St. Petersburg, Russia, November 14–16, 2018 Revised Selected Papers
PublisherSpringer Nature
Pages249-264
Number of pages16
DOIs
StatePublished - Nov 2018

Publication series

NameCommunications in Computer and Information Science
Volume947

Scopus subject areas

  • Economics and Econometrics

Keywords

  • Public e-services
  • Public value
  • Landscaping and public amenities
  • Econometric analysis
  • SCOPUS
  • WEB OF SCIENCE

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