ANALYZING PROCESS ACCEPTANCE WITH IT-ENABLED EXPERIMENTAL RESEARCH

V. Nissen, T. Mullerleile, E.O. Kazakova, T. A. Lezina

Research output

Abstract

The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators. Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all. This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters. By circumvention of official channels, individuals within the company create shadow organizations. Thus, unofficial processes and shadow IT systems emerge, which run alongside the official organization. This in turn has several disadvantages, among others increased complexity and lack of transparency, compliance risks and higher costs. It is, therefore, of crucial importance to understand, why people accept or dismiss official business processes. Basically, this q
Original languageEnglish
Pages (from-to)109-129
JournalВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. СЕРИЯ 5: ЭКОНОМИКА
Issue number3
Publication statusPublished - 2016
Externally publishedYes

Fingerprint

Industry
Disasters
Transparency
Costs
Compliance

Cite this

@article{ac2b19ea3ce843f9995d2119c16775cb,
title = "ANALYZING PROCESS ACCEPTANCE WITH IT-ENABLED EXPERIMENTAL RESEARCH",
abstract = "The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators. Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all. This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters. By circumvention of official channels, individuals within the company create shadow organizations. Thus, unofficial processes and shadow IT systems emerge, which run alongside the official organization. This in turn has several disadvantages, among others increased complexity and lack of transparency, compliance risks and higher costs. It is, therefore, of crucial importance to understand, why people accept or dismiss official business processes. Basically, this q",
keywords = "process acceptance, business process management, measuring process acceptance, process acceptance testing, crowdsourcing environment.",
author = "V. Nissen and T. Mullerleile and E.O. Kazakova and Lezina, {T. A.}",
year = "2016",
language = "English",
pages = "109--129",
journal = "ВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. ЭКОНОМИКА",
issn = "1026-356X",
publisher = "Издательство Санкт-Петербургского университета",
number = "3",

}

TY - JOUR

T1 - ANALYZING PROCESS ACCEPTANCE WITH IT-ENABLED EXPERIMENTAL RESEARCH

AU - Nissen, V.

AU - Mullerleile, T.

AU - Kazakova, E.O.

AU - Lezina, T. A.

PY - 2016

Y1 - 2016

N2 - The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators. Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all. This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters. By circumvention of official channels, individuals within the company create shadow organizations. Thus, unofficial processes and shadow IT systems emerge, which run alongside the official organization. This in turn has several disadvantages, among others increased complexity and lack of transparency, compliance risks and higher costs. It is, therefore, of crucial importance to understand, why people accept or dismiss official business processes. Basically, this q

AB - The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators. Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all. This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters. By circumvention of official channels, individuals within the company create shadow organizations. Thus, unofficial processes and shadow IT systems emerge, which run alongside the official organization. This in turn has several disadvantages, among others increased complexity and lack of transparency, compliance risks and higher costs. It is, therefore, of crucial importance to understand, why people accept or dismiss official business processes. Basically, this q

KW - process acceptance

KW - business process management

KW - measuring process acceptance

KW - process acceptance testing

KW - crowdsourcing environment.

M3 - Article

SP - 109

EP - 129

JO - ВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. ЭКОНОМИКА

JF - ВЕСТНИК САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА. ЭКОНОМИКА

SN - 1026-356X

IS - 3

ER -