The evolution of e-governance and the institutionalization of digital government is accompanied by contradictory trends. Expanding the technological capabilities of providing electronic public services stipulates a more convenient and effective way for citizens and governments to interact. On the other hand, the innovative nature of e-communication with the e-government creates citizens’ concerns about the security of personal data. Public sentiments associated with fears of increasing control over the population through the use of electronic services are becoming more pronounced. The increasing uncertainty and the lack of digital competencies actualizes the problem of trust in the e-government. This research examines Russian citizens’ perceptions and attitudes towards digital government in terms of assessing their activity and level of trust in electronic services. The factor analysis was performed on the basis of data collected in telephone surveys across ten Russian regions.

Translated title of the contributionОтношение граждан к электронному правительству: Исследование десяти российских регионов
Original languageEnglish
Title of host publicationDigital Transformation and Global Society
Subtitle of host publication5th International Conference, DTGS 2020, St. Petersburg, Russia, June 17–19, 2020, Revised Selected Papers
EditorsDaniel A. Alexandrov, Alexander V. Boukhanovsky, Andrei V. Chugunov, Yury Kabanov, Olessia Koltsova, Ilya Musabirov
PublisherSpringer Nature
Number of pages13
ISBN (Print)9783030652173
Publication statusPublished - 2020
EventDigital Transformation and Global Society 2020: 5th International Conference - ITMO University, St. Petersburg
Duration: 17 Jun 202019 Jun 2020
Conference number: 5

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference5th International Conference on Digital Transformation and Global Society
Abbreviated titleDTGS 2020
CountryRussian Federation
CitySt. Petersburg
Internet address

Scopus subject areas

  • Computer Science(all)
  • Mathematics(all)

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